• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎09-13-2022 08:09 PM - last edited on ‎09-14-2022 10:05 AM by Retired

HP Recommended
Product: HP Pavilion Gaming 15-dk10000 Laptop PC (8VD49AV)

Hello,

 

I accepted a suggested BIOS update and now my fully functioning computer has completely stopped working.

Said update completed, but then, my laptop’s power button and display started blinking over and over. 

 

i have tried everything. I’ve gotten two separate error messages after this: 500 and 502. Every time I’ve selected: ENTER: CONTINUE but I am once again met with the same flashing display and power button.

 

To be specific, I did this:

• BIOS update

• it completed

• My laptop wouldn’t start after this, just started flashing power button and screen over and over.

• System BIOS recovery (restored it to default)

several times and was met with the same flashing power button and screen every time.

• Same results: flashing screen and power button.

• Got two different errors. 
• tried to restart both times, flashing power button and screen. 


Strangely enough I am unable to find literally anyone who has ever shared my specific problem. If I need to take my laptop to someone to be fixed I will gladly do so, and I’m starting to think that’s my only option as I’ve tried everything I’ve seen to do. 

I’m at a loss on what to do next, and I’m aggravated and upset. My laptop was functioning perfectly fine; and now I can’t even start it up thanks to a recommended BIOS update. 

I am a student and need my laptop restored urgently. 

Category:
1 REPLY 1

‎09-17-2022 01:58 PM

HP Recommended

Hi @bad_at_tech55

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing blue screen-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/us-en/document/ish_4209641-3226345-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.