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Locked

‎03-24-2021 03:59 PM - last edited on ‎03-24-2021 04:11 PM by Retired

HP Recommended
Product: HP-15-cw1063wm
Operating System: Microsoft Windows 10 (64-bit)

When I turn on my computer I get a blue box that says enter administrator password or power on password. After 3 attempts I get a code but I've done it 3 times and every single time I get different codes:

  • A [AE197038]
  • A [7197ECF5]
  • A [2A1F8FA2]

[content removed]

1 person had the same question
1 REPLY 1

‎03-24-2021 04:12 PM

HP Recommended

Hi ArtMHL

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards. 

I work on behalf of HP.
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