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Ryanthur
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Message 1 of 2
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Laptop OMEN 17-cb0247ng (9750H, 1660TI, 16GB RAM) doesnt power up after BIOS Upgrade

HP Recommended
OMEN 17-cb0247ng
Microsoft Windows 10 (64-bit)

Hi, my laptop crashed all the time + rebooted when playing WoW and Cyberpunk. I figured it overheated because the longer it was on the more often it happened and MSI afterburner showed high CPU temp.
- HP support assistant was installed, all driver up to date
- omen hub thing also installed, morerate change in cpu temp. but still laptop crashed
- gpu driver was up to date

- MSI afterburner deinstallation had no effect

Then I tried a BIS update, and the following things happened:
- software DL BIOS F.35 Rev.A from the hp website
- installation + Restart
- Update begins -> zack black screen, fans running fast
- 30min waiting
- trying to power off, not possible
- another 30min waiting
- unplug power, wait until battery is done
- plug in power, turn on , still the same, unplug power, battery gone again, laptop turns off.
- start with f10 suggestion somewhere in hp forum) -> HP BIOS Crashrecovery
- suddenly laptop turns off again with power plugged in
- now the laptop doesnt even turn on anymore.


Any Suggestions? All Threads and off. docs i found couldnt help me so far.

Thx, BR, Basti

1 REPLY 1
KrazyToad
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Message 2 of 2
Flag Post
HP Recommended

@Ryanthur

 

Welcome to HP Support Community


I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for service options since the Notebook is not even powering ON

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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