Laptop Turns on But Nothing Boots. 'ESC... Pause Startup'

[Neil6610i]

Hey, I normally shut my laptop to hibernate like I normally do but today when I turn it on, it just says at a blank screen and does nothing. The laptop and the screen turn on but I don't get the startup HP logo as usual or the bios options.

It's just a lit blank screen apart from hitting the ESC Key where it says 'ESC... Pause Startup' in the bottom left.

If I try hitting F10 on restarting for BIOS then its stuck at 'F10...BIOS Setup Options'. Although there's no beeping happening.

Please help, I have some important files on there!

[Raj1788]

@Neil6610i,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries:)

I understand that the computer turns on with a black.

Appreciate your time and efforts in all the troubleshooting!

Are you facing this issue after an update?

Lets's reset a laptop.

View the video and refer to the steps to learn how you can reset your HP laptop computer.

Video of performing a power reset on your HP laptop with a removable battery

View this video on YouTube.

To perform a power reset on a laptop with a removable battery, use the following steps:

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

   The computer starts normally or a startup menu opens.

      NOTE:

   If your computer does not start after pressing the Power button, then a power reset did not solved the startup issue. See Additional resources for further troubleshooting steps.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

10. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

11. Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Then, use this link: https://hp.care/2FKQvyl for guided troubleshooting steps for the issue you are facing with the PC.

Hope this helps you, keep me posted, how it goes! However, I'll try and follow up in next 24 to 48 hours to doublecheck on the issue.

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)