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Liero2
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Message 1 of 2
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Flag Post

Laptop and External USB-C monitor keeps waking up each other

‎10-06-2020 03:14 AM

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

My Spectre laptop is connected to external monitor using USB-C, which is also charging the laptop.

After 10 minutes of inactivity, the monitor goes to idle state. Then after few seconds I hear the system sound "Device Disconnected", but after a minute or so I hear "Device Connected", the monitor wakes up with native menu without signal from laptop, then it go idle again in infinite loop.

Any ideas how to prevent it?

Event Viewer System Logs does not contain any entry in this time range.

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1 REPLY 1
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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎10-08-2020 12:02 PM

HP Recommended

@Liero2 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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