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- Laptop cannot boot up, charge LED flashes 3 times

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09-12-2023 09:25 AM
Product: HP Pavilion Laptop PC 15-eg2000 (4U8D6AV)
Operating System: Microsoft Windows 10 (64-bit)
I have a laptop model 15-eg2057TU. Before going home I put it to sleep mode, when I took it out it was heating up very hot, more than the usual temperature even for heavy gaming. After letting it cool down I tried to boot it up but it didn't turn on, and every time I press the boot up button, the LED light at the charge port flashes 3 times. I plug in the charger and at first the LED charge port showed orange, after a few seconds it went off and only flashes white every time I tried to boot up. So I think the issue isn't the charger but has something to do with the laptop overheating and damaging components? Any help or advice is greatly appreciated.
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