• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Pavilion Laptop PC 15-eg2000 (4U8D6AV)
Microsoft Windows 10 (64-bit)

I have a laptop model 15-eg2057TU. Before going home I put it to sleep mode, when I took it out it was heating up very hot, more than the usual temperature even for heavy gaming. After letting it cool down I tried to boot it up but it didn't turn on, and every time I press the boot up button, the LED light at the charge port flashes 3 times. I plug in the charger and at first the LED charge port showed orange, after a few seconds it went off and only flashes white every time I tried to boot up. So I think the issue isn't the charger but has something to do with the laptop overheating and damaging components? Any help or advice is greatly appreciated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.