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‎09-11-2023 11:20 AM

HP Recommended
Product: HP Pavilion x360 Convertible 14-dw1000 (1W794AV)

Whenever I close the laptop lid to my HP Pavilion x360 (14 inch), and when I open it again, the laptop screen will turn on briefly and then the computer immediately crashes. In control panel, the "change what closing the lid does" is set to "sleep" for when the laptop is plugged in and on battery -- I have found a workaround by changing this option to "hibernate," but I'd hardly call this a solution since the "sleep" option is still broken. This issue has persisted for the last year since I've had the laptop, and no Windows or BIOS updates have seemed to fix this issue.

 

Processor: 11th Gen Intel(R) Core i5-1125G7 @ 2.40 GHz 2.42 GHz

RAM: 16.0 GB

System Type: 64-bit OS, x64 processor

OS: WIndows 11 Home 22H2

OS Build: 22621.2215

Firmware: 15.0.49.0

BIOS Version/Date: AMI F.49, 7/27/2023

Category:
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