Laptop dead and won't charge

[elgordo11x]

I am an editor and I was working on a project and my computer had revealed it was no longer charging despite being plugged in. It is always plugged in being stationary at a desk. So the laptop died and I have tried using many chargers to charge it but none work. I tested the chargers out on my other hp laptop and they work. This laptop just won't accept it and I have checked the charger port and it's fairly secure (not loose in the slightest.) I've tried numerous times the common online advice of taking out the battery and trying to power on with the adapter to no avail. If anyone could help I'd appreciate it. I've ordered a new battery for the time being but I am not even sure if that will help.

[A4Apollo]

Hey there! @elgordo11x, Thanks for stopping by the HP Support Forums!

I understand you have issues powering on your laptop.

Don't worry I'd like to help you out.

Did you make any hardware or software changes on your PC?

Have you tried checking with a different battery or adapter?

Do you see a charging light next to the AC adapter port on your laptop when the adapter is connected?

Please provide the product number of your PC to assist you better.

It could be an issue with the DC port or the system board on your laptop could have gone faulty.

Try plugging the adapter into a different wall outlet and check if it helps.

Please try the steps recommended below.

To perform a power reset on a laptop with a removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. 

Also, refer this article to further troubleshoot no power issues with your laptop.

If the issue still persists after trying out the steps. It is a hardware issue with your laptop.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope to hear from you soon!

Have a great day! 🙂

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