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‎09-29-2019 06:31 AM

HP Recommended
Product: Envy x360 15-cp0002
Operating System: Microsoft Windows 10 (64-bit)

After restart Windows login laptop does not accept any alpha (ABC..) characters, only numeric (123..) characters are echoed to login line. Funny thing is that after failing attempts Windows askes for 'A1B2C3' to be entered, and this works.

Not a HW issue: HW Diagnostics recognizes all keyboard buttons, and picture is the same when trying an external USB keyboard.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-30-2019 05:09 AM

HP Recommended

Solved. Another user on same PC had added 'Pincode' as preferred authentication which spilled over to other users even if they didn't have pincodes. So it made sense in this mode to only accept numeric characters 

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1 REPLY 1

‎09-30-2019 05:09 AM

HP Recommended

Solved. Another user on same PC had added 'Pincode' as preferred authentication which spilled over to other users even if they didn't have pincodes. So it made sense in this mode to only accept numeric characters 

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