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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Laptop does not boot to Windows.

Create an account on the HP Community to personalize your profile and ask a question
03-20-2021 05:06 AM
When I switch on the Power I get a blank screen except for a small blue dialogue box asking me to:
"Enter Administrator or Power-On Password"
However, when I enter my usual Power On Password I get an Invalid password message!
03-20-2021 10:28 AM
If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.
We are not permitted to assist in resetting passwords due to HP Policy.
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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true
I am a volunteer and I do not work for, nor represent, HP