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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop does not starting up

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04-20-2025 09:58 AM
@5cd40802cf, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I'm sorry to hear your laptop isn't starting up. Let's try a few troubleshooting steps to see if we can get it working again:
Perform a Hard Reset:
- Turn off the laptop.
- Disconnect the AC adapter and remove the battery (if it's removable).
- Press and hold the power button for about 15 seconds.
- Reconnect the AC adapter (and battery if removed), then try turning on the laptop.
Check the Power Supply:
- Ensure the power cord and adapter are working. Try using a different power outlet or adapter if possible.
Remove External Devices:
- Disconnect all external devices (USB drives, printers, etc.) and try starting the laptop again.
Test the Battery:
- If the laptop starts with the AC adapter but not with the battery, the battery might be faulty.
Reset the BIOS:
- If the laptop still doesn't start, you can try resetting the BIOS by pressing the Windows + B keys while turning on the laptop.
You may refer to this document - HP PCs - Computer does not turn on, start, or boot | HP® Support
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support