Laptop does not wake up from sleep

[PowerHour0625]

Hey, all you forum people. I've got some trouble regarding my laptop waking back up from sleep mode, as the title says. Or perhaps more accurately, it does not go into sleep mode to begin with? If I allow my computer to fall asleep normally after some time has passed or put it into sleep manually by closing it, it will just display a black screen with the power button continuously on, instead of blinking like it used to when it was able to fall asleep normally. I have to hold the power button for a few seconds in order to to turn it off when this happens. It turns on as it normally would after that. This all started sometime around the middle of last month, notably when I upgraded to the newest Windows 10 version. I reverted the upgrade by restoring my computer to a point in time before the upgrade using a recovery point. The problem persisted. After that, I even factory reset my laptop thinking that it would for sure solve the problem. Unfortunately, no. Does anyone have any idea what's the problem here? It would help me out tremendously. I've only had this laptop for three months now, and I've already had to send it back for repairs due to a malfunctioning fan... TWO DAYS into ownership. Here's hoping I don't have to send it back again...

[iomare]

Hi,

I would try completly updating the PC and see if the problem persists. Or even performing a clean install of Windows 10 on the machine and then completly update. When you say, you updated to the newest version of Windows 10, did you also then update the new version through Windows settings completly? Did you update all HP drivers and BIOS?

Here is a small doc I wrote on how to completly update.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/New-notebook-running-slow/ta-p/7057949

Let me know,

David

[PowerHour0625]

I have the latest version of Windows 10 that is available, which is Version 1903 (OS Build 18362.207) and have also downloaded all current updates Windows Update has to offer. Same with drivers and the BIOS; HP has nothing new to offer on that end as well. And doesn't performing a factory reset do a clean install of Windows 10 for you? Because I have factory reset twice, which the problem showing no signs of improving.

[sobingo45]

My HP Pavilion 15-cw0xxx is shutting down whenever it goes to sleep. Not a quick process as it executes the same function as you described:  black screen, power button light remains on, system is unresponsive. I have been seeking out a way to resolve this everywhere and there are no fixes. I really do hope for a way to resolve soon or else I will just have to buy a new system. I recall updating the BIOS firmware around the time my system had begun this issue. Really wish HP resolves this very inconvenient issue. 

[sobingo45 · Accepted solution]

Thanks to Zytos1 and his post I have now resolved the issue of frozen attempt to shut-down when system should be going to sleep. To all owners of HP Pavilions having this issue and running an AMD Ryzen (Note:  I am using AMD Ryzen 5 2500U):  Update your processor driver! Visit the AMD Ryzen website and search for drivers. A window will appear allowing you to scroll for your exact driver. Choose it, download, run, install, restart. My laptop falls asleep quick and wakes up even quicker! Thanks Zytos1!

[PowerHour0625]

It worked like a charm! Thank you, Zytos1! And thank you, Sobingo45, for telling me about it!