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- Laptop doesn't boot and doesn't see it's hard drive

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12-15-2023 09:52 AM
Product: HP Laptop PC 15s-fq2000 (2D120AV)
Operating System: Microsoft Windows 11
Hello,
My laptop stopped booting up. It goes to F2 Diagnostics, and both Quick and Detailed Hard Drive checks failed. I can't get to F10 for BIOS. Please help.
1 REPLY 1
12-15-2023 10:03 AM
Hi:
Most likely you will need to install a new drive and reinstall the operating system.
The tests should have provided a 24-character failure ID code.
Enter the required information at the link below and it should provide a general overview of the problem and the most likely way to fix it.
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