Laptop dv5-1150us Shut Off immediately

[tomshpf]

Hi   Well its happening again, I changed outlets and it worked for almost a week, but now when the battery is out and i go to start it up, it suddenly shuts down. not heat related temp is 42. any other suggestions would be appreciated? Thank you

[Barachiel]

@tomshpf,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

I went through the previous case notes and I see that You've already performed most of the troubleshooting  steps, Kudos to you for that. 🙂

In this case, I would recommend you to run a component test on the battery and the charger, Re-start the notebook and keep tapping F2.

If the test fails with a 24 digit alpha numeric failure ID, then I'd request you to contact HP's phone support team for further assistance.

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/ Enter Product number or select to auto detect.Scroll down to "Still need help?

Complete the form to select your contact options". Scroll down and click on HP contact options - click on Get a Case & phone number.They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,

[tomshpf]

Barachiel:   All test passed with no problems, error log file empty. Can it still be the charger? it goes for a long time without disconnecting when it does start up so i dont know if its worth buying a charger or not, what do you think btw what do chargers run for this laptop? Thanks

[Barachiel · Accepted solution]

@tomshpf,

Thank you for responding,

It's great to have you back 😉

Well, Before that, I would like to give a try with updating the bios following this link https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv5-1100-entertainment-notebook-pc-seri...

Give it a try and let me know if it worked out. 🙂

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

[tomshpf]

Ok,  when i downloaded the bios download, i then went to my downloads and it was not in there, i tried it again still no show.   this laptop was orginally vista but has windows 10 home now. what could be wrong? Thanks

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv5-1100-entertainment-notebook-pc-seri...

[Barachiel]

@tomshpf,

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

Follow the link below to download the latest bios available for this computer.

https://hp.care/2JlH2zA

Which browser are you using. If it's chrome, you would see the downloaded file, in the right bottom corner. Just double click on it and it would start the installation process. 🙂

Keep me posted. 🙂

[tomshpf]

Barachiel,   OK THE LAST LINK YOU GAVE ME ALLOWED ME TO UPDATE THE BIOS. WHEN IT WAS DONE AND THE COMPUTER SHUTOFF,  I THEN TOOK THE BATTERY OUT AND RESTARTED THE LAPTOP. SO FAR SO GOOD IT STARTED RIGHT UP AND DID NOT SHUT ITSELF OFF.  WILL SEE HOW IT GOES FOR A COUPLE OF DAYS, AND GET BACK TO YOU, BUT I THINK YOU MAY HAVE FIXED THE PROBLEM, WILL MAKE SURE I GET BACK TO YOU VERY SOON, OK?  THANK YOU VERY MUCH

PS BTW  I AM USING OPERA BROWSER

[Barachiel]

@tomshpf,

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help. 😉

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[tomshpf]

Barachiel:   I do believe the Bios update did it for me, it has not turned off since, I really appreciate your help, Thank You Very Much.

[Barachiel]

@tomshpf,

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉