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‎04-09-2018 02:40 PM

HP Recommended

Barachiel:   Well i guess i did not wait long enough, it went off again today when i was in the middle of something and i was only on a short time so it was not over heated. not only that  when i restarted it, it shut right off again. it seems i have to start up a couple of times before he will stay on for any length of time. btw, it passed all test's and the temp is still at 41 or 42. What do you think we can try next? Thank you

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‎04-09-2018 03:11 PM

HP Recommended

@tomshpf,

 

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

 

If that's the case, I'd request you to contact HP's phone support team for further assistance.

 

HP Support can be reached by clicking on the following link: Open link:  www.hp.com/contacthp/ Enter Product number or select to auto detect.Scroll down to "Still need help?

 

Complete the form to select your contact options". Scroll down and click on HP contact options - click on Get a Case & phone number.They will be happy to assist you immediately.

 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

Best regards,

Barachiel
I am an HP Employee

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‎04-10-2018 09:43 AM

HP Recommended

I dont see "get phone ticket etc. i just see troubleshooting and i already passed all the test. this laptop is not in warranty anymore, is this why i cannot get help? Thanks

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‎04-10-2018 11:11 AM

HP Recommended

@tomshpf,

 

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

 

Please send me your country/region you are from, in a private message, to assist you with further details. 🙂

 

Best regards,

Barachiel
I am an HP Employee

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‎04-10-2018 12:45 PM

HP Recommended

Hi,   i am not seeing the link to private message you. please instruct?

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‎04-17-2018 09:20 AM

HP Recommended

Ok Anyone else have this problem and how to fix it? It only happens when the battery is out! and remember all test passed, and the temp is only 42. 

it does not do it all the time, maybe the power charger cord? Any more suggestions would be appreciated, Thanks

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‎04-20-2018 11:30 AM

HP Recommended

Hello Anybody Home?????

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‎05-07-2018 12:04 PM

HP Recommended

Ok never mind,  I solved the problem and its all fixed finally, Thanks anyway for your replies.

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