Laptop dv5-1150us

[tomshpf]

     Hi,  This laptop runs great, but when i take out the battery(because it is fully charged) then go back to starting the laptop, it will start to start up then suddenly shut off, it will do this atleast three times on the third try it starts up ok but a half hour later it will shut off again. this only happens when the battery is out.  i checked the temperature of the pc and it is a very good 41. Can you give me any suggestions as to what is causing this? Thanks

[tomshpf]

Hello!!!!!! Anybody home?

[Flower_Bud · Accepted solution]

@tomshpf

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your notebook does not stay on while you're connecting 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Does the charging port on your notebook seem to be loose? 

Have you tried connecting the charger to a different wall outlet?

Have you tried an alternate charger? 

If not, I suggest you try another charger and check if the same issue occurs.

Also, try connecting the charger to a different wall outlet.

Run hardware test: 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. Select Power test/ AC Adapter Test.

5. Click Run once. The AC Adapter Test begins.

6. When the test is complete, the results are displayed on the screen.

   If it fails the tests, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

If the issue persists, after trying the steps as mentioned, please contact our phone support: 

HP Support can be reached by clicking on the following link:

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

[tomshpf]

Hi Flower_Bud;       Thank You Very Much for the reply.. I already ran all the test and they passed,except i am not sure about the adapter test will do that asap. the first thing i checked for was the looseness of the charging adapter and it was ok, I have the adapter pluged into a circuit breaker not the wall. i dont have an old charger except an old acer laptop that someone gave me and is not working, can that be used?

btw this is very important, when ever the battery is in the laptop even when not using wifi it does not shut off on me.

I am not at my laptop at this time will try you suggestions tomorrow and get back to you, i will also try to plug it into a different wall socket by it self. Be talking to you then, I will look into my mail just before doing the above just incase you have other ideas. Thank You, Later.

[Flower_Bud]

@tomshpf

Thank you for responding,

It's great to have you back 😉

Sure, try those steps and keep me posted.

If the issue persists after trying above steps, I would suggest you contact our phone support 🙂

Cheers!

[tomshpf]

Flower_bud    I tried to start it up today without the battery again and it failed three times, so it went into auto repair mode. it found nothing wrong, so i plugged it into a different socket in another room and so far it is running good. I will run it for a few hours to see if it goes off again. if it does not i will wait awhile and restart the laptop using the same outlet and see if it shuts off. Will let you know, but so far it looks promising! Thanks 

[Flower_Bud]

@tomshpf

Thank you for trying possible troubleshooting steps,

Keep me posted how this goes 🙂

Good Luck 😉

[tomshpf]

Flower_Bud     I am going to give it until monday, if the trouble does not repeat itself, then i guess i am back in business,

will get back to you then, Thank You

[Flower_Bud]

@tomshpf

You're welcome 🙂

Feel free to reach out to us 

Have a great weekend 😉

[tomshpf]

Flower_bud:   Youv'e done it for me, you were correct about switching outlet's, it has been working great ever since, Thank You Very Much.