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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop failing to boot after displaying product information ...

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06-23-2022 03:08 PM
My laptop does not boot after displaying an error
"the following product information programmed into the system board is missing or invalid
Product name
Product Serial number
Product sku
Product family
System Board CT Number
I don't know even how to access where to key in the information, please help
06-23-2022 04:04 PM - edited 06-23-2022 04:11 PM
Hello @Beviki
Quote: "
You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other components.
To resolve this issue, contact HP using the Contact Support tab at the top of this screen. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number:
"
Please read the following thread to solve the problem:
Document:
best regards
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