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‎06-23-2022 03:08 PM

HP Recommended
Operating System: Microsoft Windows 11

My laptop does not boot after displaying an error

"the following product information programmed into the system board is missing or invalid

Product name

Product Serial number

Product sku

Product family 

System Board CT Number

I don't know even how to access where to key in the information, please help

 

Category:
1 REPLY 1

‎06-23-2022 04:04 PM - edited ‎06-23-2022 04:11 PM

HP Recommended

Hello @Beviki 

 

Quote: "

You might see this message after the system board is replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other components.

To resolve this issue, contact HP using the Contact Support tab at the top of this screen. You will be asked to provide the fourteen-digit System Board Commodity Tracking (CT) Number. Use the steps in one of the following sections to find the CT Number:

"

 

Please read the following thread to solve the problem:

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Product-info-programmed-into-th...

 

Document:

https://support.hp.com/us-en/product/OMEN-by-HP-870-100-Desktop-PC-series/12079703/document/c0144349...

 

best regards

---

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