Laptop freezes and makes buzzing noise when watching videos

[Maria_v]

I have had my laptop for almost two weeks and have been experiencing trouble whenever I watch Netflix, Youtube or even listen to music with Spotify.  What tends to happen is it will freeze and make a buzzing noise. Normally when this happens I have to restart it by pressing the power key.  I have already updated all the drivers, which has not resolved the issue. 

[DavidSMP]

Thanks for visiting the HP community. A very good day to you! I read the post regarding issues with freezing while watching Netflix or YouTube videos. I will be delighted to assist you here. 🙂

You’ve done an excellent job on diagnosing the issue from your end. Superb effort and spectacular research were done as well. Kudos to you on that score. 🙂 . I take it as a privilege to share this platform with you.

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent software or windows update?
• Which browser is being used to watch these videos?
• Are they online apps or browsers?
• Did you try multiple browsers like Chrome or Firefox?

For now please try these steps:

Please reset the browser and check again.

If you are using Google Chrome uninstall from Control Panel> Programs and Features it and reinstall it by downloading the latest version.

Try a different browser like Firefox and check if it gets resolved.

Also, perform these steps:

• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer chipset and graphic drivers from this link: http://hp.care/2x3Fepj
• Although the drivers are for Windows 8.1 it should work for Windows 10 also. This should correct the issue.

If nothing works as a last resort, perform a Microsoft push button reset from this link: http://hp.care/2toQrBj

This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂