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HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fb1000 (7Y8M8AV)
Microsoft Windows 11

My  laptop always freezes for a couple of minutes after turning it on, the freeze is not immediate, i have a couple of seconds where my laptop is functioning properly and after that, everything  just stopped working. It sometimes freezes randomly too, just yesterday my laptop freezed after playing a game and then crashed. Idk what to do since im not really good at dealing with IT stuff. My laptop is not even a year old, i just bought it a few months ago. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I think i found out what caused this problem, apparently this problem happen only when i try to turn on my laptop while the charger is plugged in, so i tried to turn on my laptop while not pluggged in and just like that, the problem's gone. I do not know how that work but Im glad i finally found the source of the problem.

 

Update: No, it was not the charger problem, it was because of my outdated gpu driver. So if you guys are having the same problem, check first if it's an outdated driver that causing the problem

View solution in original post

4 REPLIES 4
HP Recommended

Hi @Mokotan 

 

I recommend you to follow these steps

 

In windows search type CMD, in the result click run as administrator and type (One at a time and then enter)

 

sfc /scannow

DISM.exe /Online /Cleanup-image /Scanhealth
Dism.exe /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /RestoreHealth

 

then restart windows and check.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
HP Recommended

I tried it and it still doesn't work, i ask a friend of mine and he said it might be a hardware issue, is that true?

HP Recommended

How much memory  have ?, check in the task manager to deactivate the programs you have at startup and try again.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
HP Recommended

I think i found out what caused this problem, apparently this problem happen only when i try to turn on my laptop while the charger is plugged in, so i tried to turn on my laptop while not pluggged in and just like that, the problem's gone. I do not know how that work but Im glad i finally found the source of the problem.

 

Update: No, it was not the charger problem, it was because of my outdated gpu driver. So if you guys are having the same problem, check first if it's an outdated driver that causing the problem

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