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Message 1 of 4
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Laptop hibernation due to critical thermal event, but not hot?

HP Recommended
HP Pavilion Gaming Laptop 15 - ec0002nw
Microsoft Windows 10 (64-bit)

Recently my laptop has started auto-hibernating due to what event viewer is calling "The system was hibernated due to a critical thermal event." I downloaded a temperature monitor to see what temps the cpu and gpu were reaching and the temps of cpu and gpu were 80 and 70 C respectively, and it had previously logged higher temperatures without it auto hibernating previously. It only reaches these temperatures when in-game but as that is the primary use for this laptop it is a huge problem, especially for online games. I have never previously had this problem until recently on the same games/programs. I recently updated the BIOS to the latest availble right before this occured and can't help be suspicious it is causing my problem, but I can't downgrade it or adjust auto hibernate temps in BIOS, I tried both several times. I now suspect either the thermal paste on the cpu may have degraded enough to cause this or it is an issue with the current BIOS version for my laptop (F. 08). Any other suggestions would be very greatly appreciated.

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HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@Sonthial Welcome to HP Community!

 

I understand that the laptop hibernation due to critical thermal event.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please uninstall the graphics drivers and reinstall. Also, update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Message 3 of 4
Flag Post
HP Recommended

Nthing happened on updating windows and drivers dri suggest smthing else

 

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HP Support Agent
HP Support Agent
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Message 4 of 4
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HP Recommended

@RaunakShalya

 

I understand your concern.

 

I would suggest you contact our phone support and check for the support option. They will help you.

 

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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