Laptop is neither charging nor starting

[Vi_ctus08-]

Product name : Hp victus

Problem: the laptop isn't starting and even not charging 

[Garp_senchau]

@Vi_ctus08-, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Victus laptop is not starting and not charging, follow these troubleshooting steps:

Check Power Connection:

• Ensure the power adapter is firmly plugged into both the laptop and the wall outlet.
• Try connecting the adapter to a different outlet to rule out any issues with the electrical outlet.

Inspect the Adapter and Cables:

• Examine the power adapter and cables for any visible damage.
• If possible, test with a different compatible power adapter to see if the issue persists.

Perform a Hard Reset:

• Disconnect the power adapter.
• Remove the battery if it is removable. For models with non-removable batteries, skip this step.
• Press and hold the power button for about 15-20 seconds.
• Reconnect the battery (if removed) and the power adapter.
• Try turning on the laptop.

Check for Overheating:

• Ensure the laptop vents are not blocked and that there is adequate airflow around the device.
• Make sure the laptop is on a flat surface to allow proper ventilation.

Examine the Indicator Lights:

• Check if any indicator lights (power, charge, etc.) are on or blinking when you connect the adapter.
• Refer to your laptop's manual to understand what different light patterns mean.

Battery and Adapter Check:

• If the battery indicator does not light up or the laptop doesn't recognize the adapter, it could be an issue with the battery or adapter.

Also, you may refer to this guide: HP PCs - Computer does not turn on, start, or boot | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,