Laptop locked

[Chul]

I want to know the repair history

The product was locked as a stolen product, but it was sold in a broken state.

Since neither the seller nor the company is responding, I don't know which one to report to the police.

Through the repair history, I want to find out which is the problem.

So, I want to check if this has a history exchanged by the company.

I think the company has locked the product that was exchanged, and for this, I want to know if it has a history of replacing it with a ripper from hp.

[Riddle_Decipher]

@Chul I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.