Laptop not booting due to cooling fan issue

[Vasanth_L]

Hi Team,

I have using HP pavillion notebook pc model 15-au114TX for the past 2 years. 2 days ago when I turned on laptop Power button, I got a wierd message stating "The system has detected that the cooling fan is not operating correctly". Error code : system fan 90B.

When clicked that enter to continue the system takes more time to load and screen gets stuck with the HP logo and with message stating please wait. 

I also googled and checked in HP forum with few troubleshooting steps but that didn't help. Also my laptop is covered under the warranty. I have also attached the error message snapshot. Looking forward to suggestions.

Regards,

Vasanth.

[iomare]

Hi,

Since your PC is under warranty, you should contact HP support directly for fix under warranty. You can get contact options by identifying the notebook in the HP support page linked below:

https://support.hp.com/in-en/contact/laptops

You could try a power reset:

https://support.hp.com/au-en/document/c01684768

Hope it helps,

David

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[Vasanth_L]

Hi David,

Thanks for your time in adressing my issue. I have contacted the local HP service centre and got the issue sorted out. Thanks again.

Cheers,

Vasanth.

[iomare]

You're welcome Vasanth.

Let me know if you need any further help.

All the best,

David

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Please click on accept as solution if answered your question