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‎01-11-2021 09:56 PM

HP Recommended
Product: HP 15-da0326tu
Operating System: Ubuntu LTS

I use Ubuntu 20.04LTS. My laptop froze while working. I forced shut down the laptop. Now on power button press, it is just showing blank screen. I am also not able to enter the BIOS. Also, the SSD is overheating up. Recently, I have upgraded RAM to 12GB and installed a 250GB Kingston NVMe SSD. Hence it is not the Storage or Memory issue. How do I now boot the laptop up.

1 REPLY 1

‎01-12-2021 01:45 PM

HP Recommended

@shindeshubhamm 

I'm sorry, but HP only warranties their PCs for usage with the OS that comes preinstalled.

IF you replace that with a Linux distro, or add a Linux distro, then you assume full responsibility for maintaining that -- including solving any problems with booting the other OS and/or installing the other OS.

Modern PCs with UEFI, instead of the older BIOS, are especially difficult to install because you have to go into the UEFI settings and make several changes before you can even boot from a USB stick -- and we are unable to assist in that work.

Your best bet for support now is to contact the support forum of the distro you are using.

Since you are using Ubuntu, go here: https://ubuntuforums.org/

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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