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‎03-20-2020 09:51 AM

HP Recommended
Product: Note book
Operating System: Microsoft Windows 10 (64-bit)

Suddenly my laptop was showing a dialogue that -windows explorer consuming power, external drive consuming power; and then suddenly switch off automatically...after that not charging or switching on.... reinsert battery bt not solved the issue... Can anyone has this experience? Pls share ur thaughts..

1 REPLY 1

‎03-23-2020 09:20 AM

HP Recommended

@Biswa91,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not powering on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact model for your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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