Laptop not working. please help.

[mangyan212]

Hello, please i need help with my daughter HP Stream Laptop 14-ax099ns . Last march 31 while she was on the google chrome ( online class) the screen freeze and she try to turn it off after 10 seconds, she turn it on and after that the laptop start to On and the capslock blinks 3times and turn off after that its on and capslock blinks 3times. 

 please help.. thanks in advance.

[Lil_Boy_Blue · Accepted solution]

Hi

Troubleshooting, manuals etc are here...

https://support.hp.com/gb-en/product/hp-stream-14-ax000-laptop-pc/12499221/manuals

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Depending on the age of the PC and the BIOS vendor...
https://support.hp.com/us-en/document/bph07107

EG: --   LED blinks 3 times

Memory  ---  RAM Module failure.

1 Reseat the memory. NB:- See the Services Media Library for steps for your PC.

2 Check each individual memory module and swap slots.

3 Replace the memory modules causing three blinks or if the blinks follow the slots.

4 Replace the Main-Board.

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PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

[Lil_Boy_Blue]

Prego.