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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Laptop repair loop

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08-27-2024 09:44 AM
Hi @Kalysa
test the disk, when you turn on the device press the F2 key several times, select the disk for testing and see if it passes or has a failure ID.
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08-27-2024 09:54 AM
It is when you turn on the laptop, it enters diagnostics, not where you put that image
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08-27-2024 10:11 AM
HP PCs - Testing for hardware failures | HP® Support
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.
On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests, and then click Extensive Test.
Click either Run once or Loop until error.
While the test is running, the time remaining and test result for each component displays on the screen.
If a component fails a test, scan the QR Code or write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.
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08-27-2024 10:24 AM
I don't know why you can't make a diagnosis but everything indicates that your disk is damaged.
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08-27-2024 10:33 AM
without doing a test I cannot be sure of your problem, I recommend you first try to reinstall windows from a USB stick.
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