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‎07-15-2019 06:16 AM - last edited on ‎07-15-2019 09:01 AM by Retired

HP Recommended
Product: HP15_ay543tu
Operating System: Microsoft Windows 10 (64-bit)

Laptop showi the eror (i 51616385) enter administrator password or power on password(HP15-aytu543tu)

sr, no. [edit]

1 REPLY 1

‎07-15-2019 07:45 AM

HP Recommended

Hello @15_ay543tu 

 

Thank you for posting in the HP Support Community.

 

Please, read the Community TKB article about this and follow the steps >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Forgotten-or-unknown-password-Can-HP-help-me-...

 

This is related to BIOS/UEFI password. If related to a laptop, HP can remove BIOS and power on passwords via a service of the computer. You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply).

Here is how to reach to HP:

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

>> https://support.hp.com/us-en/contact-hp

 

 

 

Let me know how it goes.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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