Laptop sits on hp logo on boot

[totallysane]

Hello everyone,

I'm a troubleshooter by trade and work at an MSSP by day, we do break fix for one of our customers and this problem has me stumped.  Customer said one day the laptop just turned off.  Once I got my hands on it and able to test it, this thing is really borked.  On power on,  the screen reaches the hp logo sign very fast.......and then sits.  NEVER does anything else. 

What I've done:

I've removed the battery and put it back in, replaced the cmos rtc battery recently, installed a small sdd as the installed nvme that was used to boot doesn't do anything now.  Tried WIN+ B on boot after holding power, nothing.  Tried WIN+V on boot nothing.  It does however recognize the F10 and ESC on that logo screen.  ESC get's me into the setup screen, 3 mins after I hit the button.  I can go through the menu options, after hitting enter it does nothing and reboots again.  I put a windows 10 usb boot in and after waiting the 3 mins to get to the boot menu, selected it.  took another minute to see the loading bubbles for windows install.  After it did the windows install, machine rebooted and once again back to sitting at the bios screen forever.

Any thoughts on what I could be doing, replacing.  I just get anxiety once it boots and sits at the hp screen cause then I know whatever I did probably didn't work.  Now this is more of the computer beating me, than the customer getting this back that irritates me.  This machine isn't even that old but I'm sure it's out of warranty. 

Thanks.

[ub6424]

Hello @totallysane 

Sorry to hear that you are having problems ... I would like to help you.

(1) Disconnect charger

(2) Disconnect internal battery

(3) Disconnect <all> nvme/SSD/hard drives

(4) Press and hold <power> button for 30 seconds

(5) Connect <all> nvme/SSD drives

(6) Insert bootable <USB flash drive>

(7) Connect internal battery

(8) Connect charger

(9) Power on and enter BIOS

- Disable <Secure Boot>

- Enable <Legacy Boot>

- Change boot device order. Set <USB flash drive> as first device

- save settings and exit

(10) Power on. What happens ?

(11) Please report your results