• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-11-2019 07:44 AM

HP Recommended
Product: 15-da0014dx

My computer is stuck on the hp startup screen (hp logo with the 5 spinning circles) and when I try the f11 thing it doesn’t work, I also ran a system diagnostic and it said everything was fine. is there another way for me to try and fix this

Tags (1)
1 REPLY 1

‎08-11-2019 09:46 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to use the cloud recovery client utility to create recovery media and reinstall W10.

 

You will need to create recovery media using another windows PC since yours is not working.

 

See this link for how to do that...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.