Laptop stooped working prior to expiration of warranty.

[SC-6718]

Virtual agent tells warranty expired on 10th may 2020, but it stopped working before 10th may within first week of may.

We are facing very difficulty because my daughter has to do her school assignments also my work om it also. I really need

immediate help please.

[Riddle_Decipher]

@SC-6718 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, I'll do my best to help you out, however, I'll need to know exactly what isn't working on your laptop, so we can get this resolved.

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

In the meantime, please try the steps mentioned on this link: Click here

Please reply with the details for further assistance.

Eager to help!

P.S: Welcome to HP Community 😉

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!