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‎01-16-2023 06:15 PM - last edited on ‎01-20-2023 03:56 AM by Retired

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3X9AV)

My laptop is stuck in a continuous loop of trying to update and constantly restarting. Will not allow me to do anything. Clicked f4(if I remember correctly) to pull up diagnostics after doing some research. Everything “passed” on the quick test and then extensive tests. I also held the power to turn off and it resumed the same screens when turning back on. I also tried to reset it to default but that did nothing as well. Finals this week, please help. I need this resolved quickly. 

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4 people had the same question
1 REPLY 1

‎02-02-2023 05:56 AM

HP Recommended

@Laceylee 

 

Welcome to the HP support community.

 

I understand that your notebook is restarting automatically, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click .here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others 

Cheers.

Sandytechy20
I am an HP Employee

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