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09-21-2020 01:14 PM
Today I noticed that my laptop would not power on at all without being connected to the charger. In addition, as soon as I remove the charger, the laptop shuts off immediately. Both Windows 10 and the BIOS diagnostic tools report the battery being at 100%, even after letting it discharge for a while. BIOS settings aren't being erased so I know the battery is outputting some power. I also disassembled my laptop and everything looked and smelt fine (no burning smell). I'm not sure if this would require me replacing the battery, or if there's anything else I can do instead.
09-24-2020 08:10 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart
Next update the BIOS from this Link: https://support.hp.com/us-en/drivers
If the issue persists run a Battery Test again to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery
Let me know how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
09-24-2020 11:45 AM
This unfortunately didn't help, after reinstalling the drivers and updating the BIOS, the laptop still immediately shuts down when the charger is removed. I'm thinking it's probably the battery which sucks as that doesn't look like the cheapest thing ever.
09-25-2020 05:00 AM
I recommend you follow the steps in the below article and run a test on the battery.
Let me know how it goes and you have a great day!
f you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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I am an HP Employee
09-26-2020 05:35 AM
Thanks for keeping us posted
At this point I suggest you contact HP Support in your region for Battery Replacement
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
I Am An HP Employee