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Message 1 of 6
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Laptop will not boot on battery

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HP ENVY x360 - 15m-cp0011dx
Microsoft Windows 10 (64-bit)

Today I noticed that my laptop would not power on at all without being connected to the charger. In addition, as soon as I remove the charger, the laptop shuts off immediately. Both Windows 10 and the BIOS diagnostic tools report the battery being at 100%, even after letting it discharge for a while. BIOS settings aren't being erased so I know the battery is outputting some power. I also disassembled my laptop and everything looked and smelt fine (no burning smell). I'm not sure if this would require me replacing the battery, or if there's anything else I can do instead.

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Message 2 of 6
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@Dionicio3

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test again to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Let me know how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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This unfortunately didn't help, after reinstalling the drivers and updating the BIOS, the laptop still immediately shuts down when the charger is removed. I'm thinking it's probably the battery which sucks as that doesn't look like the cheapest thing ever.

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@Dionicio3

 

I recommend you follow the steps in the below article and run a test on the battery.

 

https://support.hp.com/in-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

f you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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I am unable to run any tests on the battery as they all cancel due to the charger being plugged in. But if I unplug the charger, the laptop immediately shuts off and is unable to turn back on

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HP Support Agent
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Thanks for keeping us posted

 

At this point I suggest you contact HP Support in your region for Battery Replacement

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

KrazyToad
I Am An HP Employee

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