Laptop will not boot

[sailon]

Hey Kursk

Unfortunately those links and logging into the community to click the envelope don’t work.  I get a red box

saying that I don’t have sufficient privileges to read that private message when I click on the blue envelope ( which is nearly off the screen on the right hand side)

[Kuroi_Kenshi]

Hi @sailon,

Please try again since the private chat is enabled now.

Best Regards,

[sailon]

I’ve tried everything possible and followed your instructions to access the private email but no success. When I login the is no blue envelope and following the instructions and link  there is no ‘other’ option.   Also the link provided “private messages - HP Support  Community“ (https://h30434.www3.hp.com/t5/notes/v3/privatenotespage) just sends me in a loop back to the home page. 

   As you can see from the screen shot my OS & data are on drive 0/Volume 0 but the volume is marked RAW instead of NTFS. Per your instructions I set volume. 1 to S which does contain the EFI folder in the root but the bcdboot C:\windows /s S:  /f UEFI  fails b/c it can’t find that folder on the raw volume.    

I’ve been w/o my laptop for over a week now and would appreciate a response.  Thanks

[sailon]

Additionally information:

1. I fixed the C: Windows volume by running chkdsk which changed the volume back to NTFS

2. was able to run bootrec /fixmbr successfully but bootrec /fixboot returns Access denied

3. bcdboot C:\Windows volume /s S: /f UEFI fails when attempting to copy boot files

Not sure the C drive is ok, I see a windows folder and a users folder in the root of the C: drive

[Deep_World]

Hi @sailon,

Thanks for your response. It looks like you’re still having issue with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World