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‎02-13-2022 08:26 PM

HP Recommended
Product: HP Laptop - 14-dk1025wm
Operating System: Microsoft Windows 11

I have a practically new laptop. It has Ryzen 3 and AMD RADEON graphics. The laptop is super slow and now it will not go past the login screen. I enter my pin and nothing happens. Then I have to re-enter my pin again. And nothing happens. 

Category:
3 REPLIES 3

‎02-14-2022 10:40 AM

HP Recommended

@DarylSr 

You should definitely NOT be having issues like this with a brand-new PC.  Problems this early don't bode well for long-term reliability of this PC.

 

You should contact where you bought it, explain the situation and arrange for a return to get a full refund --- and then buy something else.



I am a volunteer and I do not work for, nor represent, HP
1 person found this reply helpful
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‎02-14-2022 04:42 PM

HP Recommended

I tried to return the Laptop but Walmarts electronic returns policy is 30 days. I still have 2 months warranty on the laptop. 

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‎02-14-2022 05:16 PM

HP Recommended

I had to change my pin but didn't get a notification.  But I still have the slow speed issue.

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