Laptop will not turn on.

[rigazz]

My laptop that I purchased from Amazon on 9/22/21 will not turn on.  A blinking white light next to the power plug is on but I have a black screen.

It does this with a charged battery and or plugged in.  In 20 attempts it has turned on and worked fine three times randomly.  One of these times I dis a successful complete reset. But still same thing, it will not turn on.

Took it to a shop was called that it was ready after they replaced the battery.  In fact I ordered a ram upgrade when I heard it was fixed.  

 When I went to pick it up it would not turn on again.  They replaced the original battery and refunded the service.

I am at a loss as it is not under warranty. 

Now i have a laptop that doesn't turn on and a Ram upgrade that is ordered but not yet arrived.

LAPTOP-730AUG65
OS Edition
Windows Core
Version
2009
OS Build
10.0.19043.1526
System type
HP Laptop 14-fq0xxx
RAM
6 GB
Serial number
[Personal Information Removed]

Thank you for your time.   john

[Echo_Lake · Accepted solution]

@rigazz

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
I appreciate your efforts to try and resolve the issue. I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899, No Power or no Boot and the issue persists, it could be a hardware failure. 
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[rigazz]

Thank you, that has worked with just the hard restart.

[Echo_Lake]

@rigazz

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

[Sanjay111]

Hardware

[Sanjay111]

Will not open laptop