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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Laptop won’t get past registration screen

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06-18-2022 06:36 AM
I can’t select next to complete my laptop registration and I can’t exit the screen.
Solved! Go to Solution.
Accepted Solutions
06-20-2022 02:11 AM
Hello @Harmook
I think that before or during the registration process the internet connection was lost.
This has been an unusual action, but sometimes a hard shutdown has to be done.
Please report your results.
best regards
---
Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.
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06-18-2022 11:26 AM - edited 06-18-2022 11:47 AM
Hello Harmook,
can you post a well visible picture of your problem ?
Please report your results.
best regards
---
Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.
Do this on the post I wrote that helped solve it.
Thank you very much
06-19-2022 04:41 AM
Hello Harmook,
(1) the HP registration requires an active internet connection, please check !
(2) disable all 3 options [ ]
(3) hit [CTRL] + r
(4) enable all 3 options [x]
If you are not lucky, reboot your system, enable internet connection and start the registration again...
Please report your results.
best regards
---
Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.
Do this on the post I wrote that helped solve it.
Thank you very much
06-20-2022 02:11 AM
Hello @Harmook
I think that before or during the registration process the internet connection was lost.
This has been an unusual action, but sometimes a hard shutdown has to be done.
Please report your results.
best regards
---
Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and
make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.
Do this on the post I wrote that helped solve it.
Thank you very much