Laptop won’t get past registration screen

[Harmook]

I can’t select next to complete my laptop registration and I can’t exit the screen.

[ub6424]

Hello Harmook,

can you post a well visible picture of your problem ?

Please report your results.

best regards

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[Harmook]

Can’t select the hyperlink or Next and can’t Ctrl, Alt, Delete to exit. Was connected to the internet and this laptop was purchased new yesterday. Help please.

[ub6424]

Hello Harmook,

(1) the HP registration requires an active internet connection, please check !

(2) disable all 3 options [  ]

(3) hit [CTRL] + r

(4) enable all 3 options [x]

If you are not lucky, reboot your system, enable internet connection and start the registration again...

Please report your results.

best regards

---

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make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

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[Harmook]

Hi all, 

I managed to get a support person to advise. Action taken was to hold down the power button on the Laptop for 5 seconds. Then power on again and redo set up process. This worked.

thanks all.

[ub6424 · Accepted solution]

Hello @Harmook 

I think that before or during the registration process the internet connection was lost.

This has been an unusual action, but sometimes a hard shutdown has to be done.

Please report your results.

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much