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‎11-29-2022 06:52 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15m-ed1013dx

Windows 11 was recently installed and it worked fine 2 or 3 times following that. Then the computer itself did an 'update and shutdown' but hasn't turned back on since then. Has orange light at power source when I plug it in, so believe it has power. Can't remove battery. Tried unplugging and holding power for 15 seconds but nothing happens. 

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1 person had the same question
1 REPLY 1

‎12-03-2022 07:33 AM - last edited on ‎02-23-2024 11:37 AM by Level 5

HP Recommended

Hi @TedRogers35,


Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that your HP ENVY X360 Convertible Laptop PC 15m-Ed1013dx does not power on.


I suggest that you follow the steps listed below to perform a hard reset on the unit.
1> Turn off the laptop, disconnect the power adapter.
2> Press and hold the F6 and power button for 20 seconds.
3> Then connect the power cable back and try turning on the laptop.
You may also refer to this document.

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Rainbow23 - HP Support.
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