Laptop won't start 0xc0000185

[Bataviakid]

Hello. I updated my PC and got this error efi/microsoft/boot/bcd 0xc0000185
I have tried to get into recovery mode, but it just sits on the hp loading screen forever. I have tried to boot to a USB to try to get to repair, with it getting stuck on the loading screen then going black. I enabled legacy support too. I ran the diagnostics and it failed the Hard drive short DST check with this error
RXHXTS-7AB90K-MFPV6-60R303
Help would be very appreciated.

[Jeet_singh · Accepted solution]

Hi @Bataviakid,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues booting the computer. Don't worry I'll be really glad to help you with this,

Superb effort, splendid troubleshooting and commendable diagnosis of the issue before posting.  Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

As I understand you've performed the hardware test and it resulted with the failure ID, I would suggest this to be a possible hardware failure. Before you contact our HP phone support for further assistance, I would recommend you run the test again and capture the correct failure ID.  Depending on the test results. I would recommend you contact our HP phone support for further assistance.

If you wish you can get the hard drive replaced, this can be done either using the HP Part store, Or call the HP Phone support for a repair service. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,