Laptop won’t start, screen flashes then goes black ; it is charged

[Jpbuddy]

HP SN# [Edited]

LAPTOP

[Kuroi_Kenshi]

Hi @Jpbuddy,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Perform a Hard Reset:

• Disconnect all peripherals, external devices, and the power adapter.
• Remove the battery if possible (some models have non-removable batteries).
• Hold the power button for about 15 seconds to discharge residual power.
• Reconnect the battery and power adapter.
• Attempt to power on the laptop.

Check Connections:

• Ensure that the power adapter and connectors are well seated and not damaged.
• If using a docking station, try powering on without it.

Boot in Safe Mode:

• Press the power button and immediately press the "Esc" key repeatedly until the startup menu appears.
• From the startup menu, navigate to "Safe Mode" and see if the laptop starts this way.

External Monitor Test: Connect the laptop to an external monitor. This will help determine if the issue is with the laptop's display itself.

Battery Check:

• If the laptop battery is removable, try starting the laptop with just the power adapter connected (battery removed).
• Replace or reseat the battery.

Perform System Recovery:

• Turn on the laptop and immediately press "F11" repeatedly until the recovery window appears.
• Follow the on-screen instructions to perform a system recovery.

Reset BIOS:

• Turn off the laptop and turn it back on.
• Immediately press "F10" repeatedly to enter BIOS Setup.
• Once in BIOS, load setup defaults and save changes.

Check for Display Issues:

• If the laptop screen turns black after flashing, it may indicate a display issue.
• Service may be required to check the display connectors or the screen itself.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,