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Darriex
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Message 1 of 2
85
Flag Post

Locked out of my computer

‎06-22-2020 02:29 AM

HP Recommended
Product: HP Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I've got so used to using my finger print and now I cannot recall neither the pin nor the password. Therefore I'm locked out of my laptop and I don't have a disc or a USB device for a password reset. 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
19,934 19,893 873 928
Message 2 of 2
Flag Post

‎06-25-2020 01:15 PM

HP Recommended

@Darriex

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Are you referring to windows hello?

Change or remove your personal identification number (PIN).

  1. In Windows, search for and open Sign-in options.

  2. On the Accounts window, select Windows Hello PIN, click Change or Remove, and then follow the on-screen instructions. If a window displays prompting you to verify your identity, type the requested credentials.

    Changing or removing the Windows Hello PIN

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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