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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Re: Locked out of my computer

Create an account on the HP Community to personalize your profile and ask a question
06-22-2020 02:29 AM
I've got so used to using my finger print and now I cannot recall neither the pin nor the password. Therefore I'm locked out of my laptop and I don't have a disc or a USB device for a password reset.
06-25-2020 01:15 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Are you referring to windows hello?
Change or remove your personal identification number (PIN).
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In Windows, search for and open Sign-in options.
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On the Accounts window, select Windows Hello PIN, click Change or Remove, and then follow the on-screen instructions. If a window displays prompting you to verify your identity, type the requested credentials.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee