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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Locked out of sign in and can’t access nothing

Create an account on the HP Community to personalize your profile and ask a question
09-30-2023 03:54 AM
Hi.
so I deleted loads of bits off my laptop as was concerned about access I granted for a job.
trying to do a factory rest was not an option with deleting all of my files. So followed some advice by Hp and now I can’t even get past the sign in but or have an other option to access any other part of my laptop.
User profiles were also deleted. So o can not access anything
10-02-2023 03:29 PM
Hi @Kezzaxoxo,
Welcome to the HP Support Community
I understand you are facing an issue with your HP Laptop PC 15s-Fq2000 Locked out of sign in and can’t access nothing. Not to worry I will help you to get a resolution to resolve the issue.
I see that you have already tried the troubleshooting steps thank you for trying the steps, This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
10-02-2023 03:29 PM
@Kezzaxoxo,
I would request you to contact our Phone Support Team and our Support Engineers should be able to sort this out.
Please use the following link to create a case number, then call and it may help speed up the call process:
- Step 1. Open link: https://support.hp.com/us-en/contact-hp
- Step 2. Sign in / sign in as a guest
- Step 3. Enter the product number or select auto-detect
- Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
- Step 5. Scroll down and click: HP contact options - click on Get phone number and the phone number appears.
Note: Out-of-warranty product repair will cost.
Keep me posted on further assistance. Hope that helps!
If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, That'll help us and others see that we've got the answers!
Have a great day ahead!
A_Gayathri
HP Support Community Administrator.