Locking message & then shutdown

[huntress22]

I had just turned on my laptop and received a “lock-in” message and it shut down. I removed the battery and held the power button down for 30 seconds. Put it back together and it still won’t turn on. (I’m a 79-yr-old great grandma so I’m proud of my attempt, even though futile)

[Garp_senchau]

@huntress22, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

That’s impressive troubleshooting! 💪😊 Don't worry, let's try a few more steps to bring your HP Laptop back to life.

When you press the power button, do any lights turn on (keyboard, charging port, caps lock, etc.)? If not, the laptop may not be receiving power.

Remove the battery again and plug the laptop directly into the charger, then try turning it on. If there’s still no response, try a different power outlet or charger if available.

Perform power drain again:

Remove the battery and unplug the charger.

Hold the power button for 60 seconds this time.

Reconnect the charger without the battery and try turning it on.

If you notice any beeps or flashing patterns, let me know, as these indicate specific issues.

Also refer to this guide: HP PCs - Computer does not turn on, start, or boot | HP® Support

Let me know what happens after trying these steps! 😊

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[huntress22]

I took it to a shop and they got it back working. Thank you.