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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.
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‎04-29-2019 11:09 AM

HP Recommended
Product: hp stream 11
Operating System: Microsoft Windows 8 (32-bit)

Tried tor reset the and now Screen comes on with HP logo then off then repeating

1 REPLY 1

‎04-30-2019 03:34 AM

HP Recommended

Hello @Pender 

 

Root cause: The reset may have failed. Happens often especially if you migrated or upgraded Windows. Let's see:

 

Try hard restart/hard reset.

 

Press the power on-button on your PC and hold it for about 5-10 seconds until your computer powers off completely.

Remove and unplug any external periferals and accessories.

Press once the power-on button to turn on the PC and wait if it will start now. Wait...

 

If it still fails to load properly, you will need to reinstall Windows.

 

 

Let me know :

- did the reset help

- what is your full HP product model and the product number (p/n) - here is how to find it >> https://support.hp.com/us-en/document/c00033108

- what Windows version you used before and what Windows you prefer to use now

 

Looking forward to your reply

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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