cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
New member
1 0 0 0
Message 1 of 2
57
Flag Post
HP Recommended

Log in issues

‎03-24-2020 10:40 PM

Product: HP Notebook
Operating System: Microsoft Windows 10 (32-bit)

I upgraded the BIOS system. It changed my security settings and now I am unable to log in. I cannot reset my password as I do not have a password reset disc. I have always logged in with a pin and it will not allow me to do it. I do not remember the password previously used. Is there any way I can fix this or reset the password without a disc?

1 REPLY 1
Highlighted
Level 15
Level 15
22,449 22,392 2,051 4,896
Message 2 of 2
23
Flag Post
HP Recommended

Log in issues

‎03-25-2020 09:15 AM

@HarmonyS 

Local Windows password policy does not use a PIN; instead, it uses a password.

 

If you were entering a PIN, you were using an MSN account -- and you can change the PIN for that without requiring access to the PC because it is maintained in your online account.

 

To have to go to your MSN account and login to change the PIN.  We have no access to that information, so we can't assist you in this.

 

 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation