Log in pin not available after updating laptop with HP Bios

[LJP29]

After uploading HP Bios, the laptop restarted and gave the option to log on with a password or a pin. When the pin option is clicked, it states that the pin is no longer available due to a change to the security setting on the device, click to set the pin again.  When clicked to set up a pin, the Microsoft screen comes up to enter my password for my outlook account; I forgot the password and tried to reset online using a different computer. After submitting the information to recover the password several times (for almost a whole week) the Microsoft Account Team messages indicated that my password cannot be recovered. I can't get login the computer. Please advise. 

[Ric_ob · Accepted solution]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.