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‎11-25-2022 02:35 AM

HP Recommended
Product: HP Notebook - 15-f387wm (Touch) (ENERGY STAR)
Operating System: Microsoft Windows 10 IOT

I keep trying to factory reset my device, but it keeps what I’m saying and videos of other people doing it. I’m not getting that option on my end and someone please help me.

Category:
1 REPLY 1

‎11-28-2022 09:04 AM

HP Recommended

Hi @AlanGray1

Welcome to HP Support Community. This is a great place to post questions and find answers.

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:


- Error messages (if any) - on the computer, any patterns for flashing lights. If possible, get back to us with the screen shot of the error message.

Take care and have a great day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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